Your personal information is completely secure at df99. We are fully transparent about what data we collect, why we collect it, and how we keep it protected.
df99 takes your privacy seriously. This privacy policy explains what information df99 collects about you, why it is collected, and how it is kept secure.
Df99 is a trusted online betting and gaming platform in Bangladesh. Protecting the personal information you provide when using our website and app is both our legal and ethical responsibility. df99's privacy policy is built in accordance with international data protection standards.
This policy applies to the df99 website, mobile app, and all related services. By creating an account or using our services, you are considered to have agreed to this privacy policy. If you have any questions, please reach out to our support team — we are always here to help.
We may update this privacy policy from time to time. If significant changes are made, we will notify you by email or through the site. We recommend checking this page regularly.
Df99 only collects information that is genuinely necessary to provide our services. We do not ask for anything beyond what is needed.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full Name, Date of Birth, Nationality | KYC Verification & Age Confirmation |
| Contact Information | Email, phone number | Account Verification & Support |
| Payment Information | Mobile Banking/Nagad number, transaction history | Deposit & Withdrawal Process |
| Identity Documents | National ID Card, Passport | Identity Verification (KYC) |
| Device & Browser Information | IP address, device model, OS | Security & Fraud Prevention |
| Gaming Activity | Betting History, Login Times | Responsible Gaming Monitoring |
Df99 does not collect credit card numbers or bank account passwords. All payment transactions are processed through a fully encrypted payment gateway.
Df99 collects your information in several ways. Here is what you should know about each method:
Df99 uses the data it collects solely for the purposes listed below. We never use your information unnecessarily:
Important: df99 never sells your data to advertisers or unrelated third parties. Your data belongs to you.
Df99 uses industry-standard security technology to protect your data. The core pillars of our security framework are:
Never share your password with anyone. No df99 staff member will ever ask for your password.
Df99 uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining Login Sessions, Security | Cleared at end of session |
| Performance Cookies | Page Load Speed & Error Monitoring | 30 Days |
| Preference Cookies | Remembering Language, Theme & Settings | 1 Year |
| Analytics Cookies | Site Usage Statistics | 90 Days |
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features on the site to not function properly.
Under df99's privacy policy, you have full rights over your personal information:
You have the right to know what information df99 holds about you and to receive a copy of it.
You can request a correction if any of your information is inaccurate.
You may request deletion of your data after account closure, unless a legal obligation requires us to retain it.
You may object to the processing of your data for specific reasons.
You have the right to receive your data in a machine-readable format.
You may request that data processing be restricted under certain circumstances.
To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.
Df99 does not store your data indefinitely. A defined retention period is set for each category of information:
Once the retention period expires, df99 securely deletes your data or stores it in an encrypted archive that cannot be accessed directly by anyone.
For any questions, complaints, or requests regarding this Privacy Policy, please contact df99's data protection team. Our Bengali-speaking support team is available 24/7, seven days a week.
Email: [email protected]
We typically respond within 24 to 48 hours. For urgent matters, immediate assistance is available via live chat.
The core principles behind df99's commitment to protecting your data
All data transmissions at df99 are secured with 256-bit AES encryption — the same standard used by banks and government agencies. No one else can read your information.
Every account at df99 goes through a rigorous KYC process, which effectively prevents the use of fake identities and fraud.
Df99 never sells your personal information to third parties. Our business model is fully transparent and built on respect for your privacy.
At df99, every category of data has a defined retention period. Once that period expires, data is automatically and securely deleted — no unnecessary risk.
Independent external experts regularly audit df99's security systems, and improvements are made promptly based on the findings.
At df99, you can view, correct, or request deletion of your data at any time. Your data belongs to you.