Df99 Terms and Conditions

01 General Overview & Acceptance

Df99 (https://df99.wine) is an online gaming and betting platform serving users in Bangladesh and beyond. These Terms and Conditions form a binding agreement between df99 and its users. By registering, logging in, or using any of df99's services, you automatically agree to be bound by these terms.

Df99 reserves the right to update these Terms and Conditions at any time. Users will be notified of changes through the platform. Continued use of the platform after any update constitutes acceptance of the revised terms.

Although these Terms and Conditions are provided in Bangla, the English version shall be considered final in the event of any dispute. df99 is always guided by the principles of transparency and fairness, and we want every user to have a clear understanding of these terms.

02 Eligibility & Account Registration

The following requirements must be met to open an account and use df99's services:

• Age: You must be 18 years of age or older. Accounts belonging to minors will be closed immediately and any funds held may be forfeited.
• One Account Policy: Each individual may only register one account. Creating multiple accounts is strictly prohibited, and if detected, all associated accounts will be terminated.
• Accurate Information: You are required to provide accurate and truthful information when registering. If an account is created using false details, df99 reserves the right to suspend that account at any time.
• Verification: df99 may request a national ID, passport, or other documents for identity verification at any time. Failure to provide the required documents within the specified timeframe may result in temporary account suspension.
• Password Security: Keeping your account password confidential is entirely your responsibility. df99 will not be held liable for any loss caused by unauthorized use of your account.

03 Deposit & Payment Policy

The following payment methods are currently supported on df99:

• Complete account verification before making a deposit. Deposits to unverified accounts may be held.
• Df99 does not charge any additional deposit fees. However, the payment gateway's own charges may apply.
• Depositing through a third party is prohibited. Only deposit from your own bank or mobile banking account.
• Df99 reserves the right to place any suspicious deposit on hold for investigation at any time.

04 Withdrawal Policy

The following conditions apply when withdrawing winnings from df99:

• Minimum Withdrawal: Minimum BDT 500 for Mobile Banking and Nagad, minimum $10 for USDT.
• Verification: Identity verification is mandatory before your first withdrawal. Failure to complete the KYC process may result in delays to your withdrawal.
• Single Account Policy: Withdrawals must be made to the same payment method used for the original deposit.
• Processing Time: Withdrawals are typically completed within 15 to 60 minutes. In cases where additional verification is required, the process may take up to 24 hours.
• Bonus Turnover: Once a bonus is accepted, withdrawals are not permitted until the required rollover has been completed.

05 Bonus & Promotion Terms

Df99's bonuses and promotional offers are subject to the general conditions below. Additional terms may apply to specific bonuses.

• Welcome Bonus: Available to new members only. Each new account is eligible to receive this bonus once.
• Rollover Requirements: Bonus funds typically require a rollover of 15 to 30 times before becoming eligible for withdrawal. The specific rollover requirements for each bonus are stated on its respective page.
• Validity Period: Most bonuses must be used within 7 to 30 days of being issued. Any expired bonuses will be cancelled automatically.
• Game Restrictions: Some bonuses are restricted to specific game categories. The applicable games will be listed in the bonus terms.
• Bonus Abuse: Abusing the bonus system through multiple accounts or any other means is prohibited. If detected, bonuses and winnings will be forfeited.

06 Betting Rules

The following rules must be followed when conducting betting and gaming activities on the df99 platform:

• Once a bet is confirmed, it cannot be cancelled or changed. Please verify all details carefully before placing a bet.
• If abnormal or incorrect odds are displayed due to a technical error, df99 reserves the right to void the affected bets.
• For Sports Betting, bets will not be settled until the official result has been announced. If a match is abandoned or postponed, df99's specific policy will apply.
• In the event of a disconnection during a Live Casino game, the outcome will be determined based on df99's server logs.
• All games on df99 are powered by RNG (Random Number Generator) technology and are regularly audited by third parties.

07 Prohibited Activities

The following activities are strictly prohibited on the df99 platform:

• Creating multiple accounts to take advantage of bonuses or promotions.
• Using software bots, automated systems, or any other technology to gain an unfair advantage.
• Hacking, phishing, or any form of cyber attack.
• Attempting to launder money or channel illegal funds through df99.
• Coordinating or colluding on bets with other users.
• Harassing df99 staff or filing false complaints.

08 Responsible Gaming

Df99 believes gaming should be a source of entertainment, not a cause of financial hardship or addiction. We are firmly committed to responsible gaming.

• Deposit Limits: You can set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can temporarily suspend your account for a set period whenever you choose.
• Reality Check: df99 will provide you with regular updates on how much time you are spending on gaming.
• Support: If you experience any gaming-related issues, contact our support team. We are here to provide the help you need.

For more details, visit our Responsible Gaming View page.

09 Data Protection & Privacy

Df99 takes the protection of your personal data seriously. We use SSL encryption to keep all information secure.

• Df99 never sells your personal information to third parties.
• Information may be shared when required for legal purposes or upon request by a regulatory authority.
• We use cookies to help improve your experience. You can manage cookie settings through your browser.

For more details, visit our Privacy Policy Read.

10 Account Closure & Dispute Resolution

Either party — df99 or the user — has the right to close an account.

• At the User's Request: You can request account closure at any time through our support team. Please withdraw your balance before closing.
• Initiatives by df99: In cases of terms violations, fraud, or misconduct, df99 may suspend an account without prior notice.
• Dispute Resolution: For any dispute, please contact df99's support team in the first instance. We will endeavour to respond within 48 hours.
• Final Decision: In the event of a dispute, df99's decision shall be considered final; however, we are always committed to reaching a fair and impartial resolution.